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In an economy where value is derived through the creation, acquisition, and use of knowledge, not managing knowledge processes is like not managing cash flow. Our knowledge management services help organizations manage knowledge dynamically and effectively.

BENEFITS
Our knowledge management services help organization achieve:

  • Acceleration of time-to-value through better knowledge dissemination and engagement
  • The ability to tap an efficient corporate “social computer” to answer questions, find resources, and avoid having to reinvent the wheel
  • The ability to rapidly form “volunteer” efforts from motivated employees to create new and valuable knowledge
  • Engagement with employees that are more educated and satisfied with their work experience
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SERVICE COMPONENTS
To promote the creation of knowledge, we help organizations realize:

  • Cross-team innovation involving customers, suppliers, and other constituents (we call these innovation communities)
  • Thought leadership
  • The ability to sense environment changes and operationalize new processes

To promote the use of existing knowledge we help organizations enhance:

  • Knowledge capture and retrieval
  • Learning strategies
  • Expertise location
  • Communities of Practice
  • Lost knowledge strategies
  • The branding of the organization’s knowledge capabilities

And to create an environment where knowledge management can thrive we help organizations:

  • Promote the right cultural messages and behaviors
  • Embed knowledge management into the organization’s key processes
  • Promote effective collaboration (including through social tools)
  • Choose and implement appropriate technologies
  • Institute effective KM governance
  • Choose appropriate metrics to measure and improve the KM program